efaucets Reviews and Complaints

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efaucets Reviews

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  • EFAUCETS - terrible company to deal with

    Ordered shower head 3/18/14 they charged my credit card immediately. I rec'd item not as described on 4/4- many calls to get return auth. ,fortunately I printed out chat transcript to prove I had asked if item had feature I wanted,otherwise i would have to pay restocking fee and pay for return. After further phone calls, UPS picked up on 4/22. MOre phone calls asking for my refund- on 5/17-- rep sent paper work to credit office to see what the issue is%u2026 and to wait another week%u2026cld again today 6/17 rep said she will send paper work to credit office- utterly frustrating Awful... More...
    (Home Improvement)
  • eFaucets, Terrible Experience, Horrible Practices

    DO NOT DO BUSINESS WITH THIS COMPANY. I ordered a bathtub that was supposed to ship directly to my home within 5 to 10 business days. After 10 business days I called to request a shipping update and was told it should be another 7 to 10 days and would not ship directly to me but rather through one of efaucets hubs in Maryland or Louisiana. This cat and mouse game with the "customer service" department went on for weeks. I was promised that someone would call me back with an update many times but they never did. (Each time I called I was on hold for 15 to 30 minutes, between my... More...
    (Home Improvement)
    Iowa's Picture   Iowa    0 Comments   Comments
  • Refusing to send RGA for wrong product

    I ordered a shower head online from eFaucets last week. When the confirmation email arrived, it had the wrong product number listed. I tried contacting customer service through email and chat and by phone, but they were already closed for the day. When I reached them the next day, they said orders in stock were shipped immediately but they would try to track it down and cancel it. The next email I received was a shipping notification! I called them again to ask how to refuse or return the package, and they said nothing could be done in terms of issuing an RGA until I received the box. The... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    m3marsden's Picture   m3marsden    0 Comments   Comments
  • customer service nonexistent

    I was initially impressed by the variety and low prices on their website. I knew exactly what sink i wanted, so searched online and "found" it on efaucets for not the lowest price, but close. The positive customer reviews i had read led me to believe this would be the best option. So on 9/19 I placed my order, got the email confirmation. By 9/25 I had not received any update, so i emailed customer service for an update. Received reply saying it was out of stock, estimated delivery time 8 weeks. They couldn't let me know? I emailed back saying cancel my order and refund my... More...
    (Home Improvement)
    YCostello's Picture   YCostello    0 Comments   Comments
  • A repulsive scam outfit

    eFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they could provide and what they could not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" for its return. They claim further that the relevant... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    JulzC's Picture   JulzC    0 Comments   Comments
  • eFaucets - NEVER USE

    I have ordered twice from eFaucets (I did not learn the first time). The first time I ordered faucets and upon delivery and installation we could tell that the faucets were cheaply made, not from the manufacturer as stated and we were summarily charged restocking fees. Next I ordered a tub and the ship date was supposed to be one week. Then an email came saying the order would take 4-5 weeks upon which I contacted them and found out from the rude, indignant rep that it would be more like 5-6 weeks. I canceled the order after several 15 minute periods of being on hold for various reasons.... More...
    (Home Improvement)
    jajkramer's Picture   jajkramer    0 Comments   Comments
  • Customer Service

    Have been waiting over a month and a half for refund. Item was canceled due to being back ordered. Company shipped item anyway even though it was supposed to be canceled several weeks earlier. Item was returned and still have not received a refund to my credit card. Was told they have to wait for their refund from their supplier before they can give me my refund! Never heard of such a thing! More...
    (Home Improvement)
    El32205's Picture   El32205    1 Comments   Comments
  • Horrible customer service

    I called your Customer Service Department on three separate occasions today (Jan 12, 2010) in an effort to resolve a problem with a product delivered to my home. The product is a Kohler Bathtub, Item # K-716-47 and it was ordered on November 13, 2009 along with other Kohler bathroom fixtures. The total order was $2641.18. The products were to be used for a bathroom renovation in my home. The contents of the order were delivered at various times however; the bathtub was delivered on December 1, 2009, according to your records. The bathtub arrived on a wooden pallet and was strapped to the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    dollie's Picture   dollie    0 Comments   Comments

    I ordered a fan on June 3rd at 8:39 am. On their site it says ship typically within 10 days. On the 10th day I calld for shipping info and on chat was told it shipped and they were waiting for tracking info. When asked how long that would take they said 3-4 days. I followed up with it item HAD shipped why would a tracking number take so long. I asked for a manager and they gave me a phone number. After talking to a rude lighting supervisor I was told tracking info would be available soon but item hadn't shipped yet. So the person on chat LIED, the supervisor was rude and gave me... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    sophiecat5's Picture   sophiecat5    0 Comments   Comments
  • efaucets beware

    I am extremely disgruntled after calling customer service to make a return. Upon talking with my plumber, I learned that I had ordered the wrong faucet set. I quickly emailed to request return instructions and was sent a reply saying the returns could only be handled by phone (which was the first disappointment - order online but have to call to make a return). That email from customer service had no other return policy information. I called and reached a representative over 30 days later (waited over 12 minutes to finally reach someone) and was told that I could not return the unused... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    unhappyfaucet's Picture   unhappyfaucet    1 Comments   Comments

efaucets Reviews By Product

efaucets Comments

pholiva says: (9 years ago)
Absolutely the WORST customer service and returns department I've ever dealt with! I make a living renovating and remodeling houses and I WILL NEVER, EVER do business with this company again ... nor will any of the contractors I know. I'm in the process of obtaining legal representation against this company.

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